Our privacy commitment
Manna Real Estate Pty Ltd trading as Manna Property Management respects your privacy and handles personal information responsibly. Where applicable, we follow the Privacy Act 1988 (Cth) and the Australian Privacy Principles.
This policy applies to information collected through this website, by phone or email, and during early enquiries about our services. Additional notices or contractual terms may apply if you become a client, tenant, contractor or supplier.
Information we may collect
Depending on how you deal with us, this may include your name, phone number, email address, investment property address, enquiry type, notes you submit, and information about your property or current management situation. If a referral is made, this may also include the referrer's name and the referral link or source used.
Our website or hosting providers may also record limited technical information such as browser type, device information, IP address and website activity for security, reliability and performance purposes.
Please do not send bank details, identity documents, signatures, tenant records or other highly sensitive material through our general website enquiry form.
How we collect information
We usually collect information directly from you when you submit a website form, referral form, call, email, ask for an appraisal, request an agreement review or otherwise communicate with Manna. We may receive information from another person who confirms they have permission to make an introduction, or from lawful public and professional sources where reasonably necessary.
Website analytics and cookies
We use Google Analytics 4 on public website pages to understand audience size, traffic sources, campaigns, pages viewed, broad location, device and browser categories, and interactions such as link or button clicks. Google Analytics may use cookies or similar device identifiers. An IP address may be processed by Google to derive broad location information, but Google states that GA4 does not log or store individual IP addresses.
We configure the Google tag without Google Signals or advertising personalisation and do not deliberately send names, email addresses, phone numbers, property addresses, form contents, account pages, proposal pages, password-reset links or email confirmation tokens to Google Analytics. Manna also keeps a separate first-party activity report for lead attribution; that report uses a random browser identifier and does not store IP addresses.
Google may process analytics data outside Australia. Read how Google uses information from sites that use its services. You can also limit cookies through your browser privacy controls.
We also use the OpenAI advertising measurement Pixel on public website pages to measure page visits and successfully submitted owner enquiries from ChatGPT ads. It uses first-party cookies and advertising click references to connect these actions with ads. Where automatic advanced matching is enabled, supported contact information from website forms may be normalised and hashed in your browser before being sent to OpenAI; raw contact information is not sent through that matching feature. OpenAI may process measurement data outside Australia. We exclude private dashboard, account, proposal and inspection pages and opt measurement events out of future user-level personalisation. You can restrict this tracking through your browser controls.
Why we use your information
We may use personal information to:
- respond to enquiries and requested follow-up;
- prepare appraisals, proposals or service information;
- understand a property or management situation;
- manage referrals and offers where relevant;
- keep appropriate business and communication records;
- protect our website, users and business from misuse; and
- meet legal, regulatory and professional obligations.
Website form delivery
Our landlord, rental and referral forms send the information you enter to the Manna website. We use Resend as our transactional email provider to deliver secure form notifications to hello@mannapm.com.au. Resend processes this information on Manna's behalf, and its systems or service providers may process information outside Australia.
You can review the provider's privacy information . If you prefer not to use the website form, contact us directly by phone or email.
Website enquiries, referrals and Investor Concierge review requests are stored in Manna's protected lead database so authorised administrators can review and follow them up even if an email notification is delayed. The dashboard is sign-in protected and access is restricted to approved Manna accounts.
For Website Bring a Friend 1+1, each owner submits and consents separately. The first owner receives a private invitation link; opening or sharing that link does not give Manna the friend's details. If the friend chooses to submit, the two records are linked inside Manna's protected Referral Hub for eligibility, follow-up and reward administration. Source and campaign details may be retained so the original enquiry channel is not overwritten.
To prepare for first contact, Manna may use limited public professional information and secure automated tools. Rikke or Ferdi reviews anything used in a conversation. We do not use sensitive or private personal details, and no personalised message is sent automatically.
Address fields may use Google Maps Platform or a WA address lookup service to suggest Perth metro addresses while you type. Only the address text needed to return suggestions is sent to the selected lookup provider. You can still enter an address manually if suggestions are unavailable.
Investor Concierge and assisted reports
If you use Manna Investor Concierge, we use the property, priorities, contact information, any listing link, authority expiry date and optional property evidence you provide to prepare an initial investor snapshot and a personally reviewed rental-readiness report. Optional evidence may include property photos, a walkthrough video or an existing Property Condition Report. Authorised Manna staff may check lawful public sources and licensed property-data services to research rental evidence relevant to the requested review.
Uploaded evidence is stored in private document storage and is available only to authorised Manna owners through the protected dashboard. It is not published or used for another client's marketing. You may request deletion by contacting Manna.
Technology may help structure the intake and draft report, but a Manna owner reviews the evidence, rental range and recommendations before any personalised report is approved and sent. The service is general property-management information, not financial, valuation, legal or investment advice.
MANNA Investor Companion
If you create an Investor Companion account, we collect the account details, property and portfolio information you choose to enter. This may include an optional mobile number, a property suburb or optional street address, rent, management arrangement, expenses, property value, loan balance, interest rate, repayment, lease dates, ownership percentage and an estimated taxable-income figure. Mobile, street address, property value, finance and tax-estimate fields are optional.
We use this information to save your portfolio, perform deterministic calculations, provide timing reminders, prepare a personalised Investor Check-In when you opt in, and respond when you explicitly ask Manna for assistance. The Manna relationship dashboard is limited to your account identity, communication choices and assistance requests you deliberately submit. It does not display your rent, expenses, loan, income, property value or calculated portfolio position. Ordinary app or calculator use is not permission for a sales call.
Portfolio figures remain in records scoped to your signed-in account and are not copied into Manna's lead-scoring or marketing systems. If you deliberately request an appraisal, property-management review or other help, the request details you choose to submit enter the protected Rikke and Ferdi relationship queue. Authorised technical personnel and service providers may process stored records only where needed to run, secure, support or comply with legal obligations for the service.
Your first name, email, password and acceptance of the current terms and privacy notice are required to create an account. If you do not provide them, we cannot create or secure the account. Mobile, property, address, finance, tax-estimate and communication fields are optional. Leaving optional figures blank may reduce calculation completeness or prevent a particular reminder from being useful.
Passwords are not visible to Manna staff. We store a one-way password derivation, use encrypted network connections and secure session cookies, and restrict administrative access. Investor Companion is not represented as end-to-end encrypted: the service must process entered figures to save your portfolio and calculate results. You may edit or delete properties, archive sold properties, export a copy of your data, change communication preferences, or delete your account from inside the application.
Automation, calculations and inferred information
Financial calculations in Investor Companion use deterministic software rules, not a generative AI model. Secure automated tools may help organise the information you provide, select an approved content module, prepare an English or Indonesian version, identify missing data or suggest a practical action. Manna does not send identifiable portfolio or financial data to public AI chatbots.
Where automation creates or infers personal information, Manna aims to minimise the information used, keep it transparent and provide a way to correct or delete it, consistent with current OAIC guidance. Market, legal and tax content is not sent automatically unless its source and verification status have been approved.
Investor Companion consent and email choices
Acceptance of the account terms and acknowledgement of the collection notice are required to create an account. Investor Check-In email, registration-stage contact about an appraisal or property-management review, and any later specific request for Manna help are separate choices. Optional boxes are not pre-selected or bundled with account creation. We retain a versioned record of consent wording, time, source page, policy version and withdrawal where relevant. Leaving the optional contact box unticked means Manna will not contact you from your registration alone; you can still make a specific assistance request later.
Commercial email identifies Manna and includes a direct unsubscribe link that does not require login or additional personal information. We action electronic opt-outs promptly and within the timeframe described by the ACMA Spam Act guidance.
When information may be shared
We do not sell personal information. We may disclose information to technology, hosting, email, professional or property-service providers where reasonably required to respond or deliver our services; to regulators or authorities where required by law; or with your consent. We take reasonable steps to limit disclosure to what is necessary for the relevant purpose.
Current service categories include Cloudflare-powered website and database infrastructure, our website deployment platform, ChatGPT Work identity for protected Manna administrator access, Resend for email delivery, Google Analytics 4 for public website measurement, and Google Maps Platform where address suggestions are used. These providers or their subprocessors may process information in countries outside Australia. Provider, subprocessor and storage locations can change; contact us if you need the current operational list before providing optional data.
Storage, security and retention
We use reasonable administrative and technical safeguards to protect information from misuse, interference, loss and unauthorised access or disclosure. No online transmission is completely risk-free. We retain information only for as long as reasonably needed for the purpose collected, our records and legal obligations, then securely delete or de-identify it where appropriate.
Operational cleanup removes unverified Investor Companion accounts after 30 days; expired sessions and authentication tokens promptly, with consumed or revoked security records retained no longer than 30 additional days where needed for abuse prevention; and first-party analytics and security audit events after 25 months. Active portfolio records remain available while the account is active. Account deletion removes portfolio records and de-identifies the account promptly; a minimal de-identified consent/security tombstone may remain for up to 25 months before final removal. We may keep a record longer only where reasonably required by law, a dispute, fraud prevention or an active security investigation.
We maintain a data-breach response process to contain and assess a suspected incident, reduce harm, preserve records and notify affected people and the OAIC where the Notifiable Data Breaches scheme applies. Email hello@mannapm.com.au promptly if you believe your account or information has been compromised.
Marketing choices
Submitting an enquiry allows us to respond to that enquiry; it does not automatically subscribe you to ongoing marketing. If we send marketing communications with your consent, you can opt out at any time using the unsubscribe option or by contacting us. Service-related and legally required communications may still be sent where relevant.
The free WA Landlord Checklist has one separate, required consent for that specific email sequence. We first send a confirmation link. Only after you confirm do we send the checklist and schedule three practical follow-up emails over 12 days. Each message has a direct unsubscribe link; unsubscribing stops the remaining scheduled emails. We store the email, first name, optional property suburb, consent and confirmation records, source attribution and delivery status in Manna's protected website database. Resend processes and schedules the emails on Manna's behalf.
Access, correction and complaints
To request access to or correction of personal information we hold, or to raise a privacy concern, email hello@mannapm.com.au or call (08) 6187 8738. We may need to verify your identity and will respond within a reasonable time. If a concern remains unresolved and privacy legislation applies, you may contact the Office of the Australian Information Commissioner at oaic.gov.au.
Updates to this policy
We may update this policy when our services, technology or legal obligations change. The current version and effective date will be published on this page. Please check it again before providing new personal information.
Effective version: 31 August 2026.