Renting with Manna
A straightforward guide to caring for your rental home, requesting help and understanding the processes we manage together.
If there is an immediate threat to life or safety, call 000 first. Provide your property address, what has happened, when it started and any photos or video that can safely be taken.
Everyday tenancy information
These summaries are general information. Each topic includes a link to the official Consumer Protection WA guidance.
Tell us about maintenance as soon as you notice it. Include a clear description, photos or video, when it started and whether there is an immediate safety or property risk.
Essential-service repairs must generally be arranged within 24 hours and other urgent repairs within 48 hours. Non-urgent repairs should be reported in writing.
Routine inspections help identify maintenance and check that the home is being cared for. We will provide written notice and aim to make the process respectful and straightforward.
WA guidance generally allows no more than four routine inspections in 12 months, with 7–14 days’ written notice and at a suitable time.
Please request permission before keeping a pet or making a modification. Using the approved process protects you, the owner and the property.
Pet requests during a tenancy use Form 25. Minor modification requests use Form 26. We will confirm receipt and manage the applicable response process.
Your agreement sets out the rent amount, due dates and payment method. Contact us early if you believe a payment may be late so we can communicate clearly.
Continue paying rent even where another tenancy issue is being addressed. Keep receipts and records of payments and written communication.
Read the ingoing report carefully, add anything you believe is missing, attach dated evidence and return the required copy within the stated timeframe.
The PCR is an important comparison point at the end of the tenancy and helps distinguish fair wear and tear from damage.
Give the correct written notice, return all keys and leave the home in a similar condition to the start of the tenancy, allowing for fair wear and tear.
The final inspection, outgoing PCR, outstanding rent or bills and any supported claims are considered before the bond process is finalised.
Need support or have a concern?
Contact Manna and explain what has happened, when it occurred and what outcome you are seeking. We will listen, keep an appropriate record and explain the next practical step.
Contact MannaOfficial information about renting, resolving issues and the processes available to landlords and tenants.
Renting a homeResolving rental issuesConfidential tenancy options and official support information are available for people affected by family and domestic violence.
View Safe Tenancy WASend a rental enquiry
Use this form for maintenance, tenancy questions, applications or general rental support. For an immediate threat to life or safety, call 000 first.
This page provides general information only and is not legal advice. Your tenancy agreement and individual circumstances matter. Rental laws, official guidance and approved forms may change, so use the linked official sources or obtain independent advice where needed.